UK Business Digital Index 2017


The Lloyds Bank Business Digital Index measures the digital capability of 2,000 small businesses and charities across the UK, using a combination of actual online behaviour and survey analysis, to understand their attitudes towards digital technology.

Now in its fourth year of production, the Index demonstrates the huge progress being made since 2014, whilst also highlighting the areas requiring improvement.

For the first time, the Index reports on the year on year results of the Basic Digital Skills measure for small businesses and charities, as well as reporting on the specific digital tasks. Reference to a suite of tools and resources has also been included to help turn the insight into action; the Digital Knowhow toolkit endeavours to support greater digital usage and confidence for organisations across the UK.

The 2017 Index has highlighted that whilst more businesses and charities are becoming more digitally capable, there is a growing minority of organisations with low capability. This year, 1.6m small businesses and over 100,000 charities lack Basic Digital Skills. However, if the 16% of small businesses and 20% of charities were to try one more skill in the next 12 months, 75% of businesses and 68% of charities could have full Basic Digital Skills by 2018.


For the organisations who are improving their digital capability, the digital dividend is greater than ever before.


Digital is a key link to success; the more digital the organisation, the better their balance sheet is, the greater their cost savings are and the more likely they are to operate internationally.


We would like to thank all of our partners who contributed to the report. If you would like to find out more about training, resources and further support available for small businesses and charities please visit the Digital Knowhow toolkit or contact

Lloyds Bank UK Business Digital Index 2017

For more details, please download this report:

Download report

UK regional factsheets

To find out how the results of the insight differ in your local area compared to the UK average, download a copy of the UK regional factsheets:


Download our UK Business Digital Index 2017

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