• Getting To Know Commercial Banking Online


    Roles determine what a user can do on Commercial Banking Online, such as being able to:    

    •  Create payments  
    •  Approve payments  
    •  Run reports and export data  
    •  Undertake administrative tasks  

    A Role is a template of permissions that determines the functions and data that a user can access. Setting up a role allows an administrator to tailor what users can see and do on Commercial Banking Online. 

    All users must be assigned a role to be able to use Commercial Banking Online. 

    Users can be assigned more than one role, and a role can be assigned to multiple users. 

    Find out more about roles on Commercial Banking Online.  

  • Roles overview


  • What's Changed?

    Choose your current or previous online banking platform to understand the key differences.

    Corporate Online


     Corporate OnlineCommercial Banking OnlineWhat this means for you
    PermissionsAre allocated specifically to the user, managed in the ‘User Profile’.Are allocated to a role; the role is then assigned to a user or multiple users.Please familiarise yourself with how to create a role.
    Role volumeOne user had multiple permissions.Users can have multiple roles.You may have more roles than users. Review the roles assigned to your users when you have access to Commercial Banking Online.
    Restricted usersUsers can be restricted to only making payments to beneficiaries in the beneficiary library.Permissions to make payments to beneficiaries are assigned to the role, managed in the ‘Global settings’ at a payment, template, and import level.Two otherwise identical users will be migrated to two different roles on Commercial Banking Online if one user has restricted settings.
    Restricted templatesUsers have access to either shared or personal templates. Shared are accessible by all users and personal templates are only seen by the user that created them.Access to restricted templates are managed in data entitlements of the Role, in which view, edit and delete permissions apply to all templates.Two otherwise identical users would be migrated to two different roles on Commercial Banking Online to allow for access to personal templates.
    Payment type permissionsAll payment types (BACs, Inter-Account Transfers, CHAPS,  Faster Payments, EURO,  International, Drafts) can have different account access permissions.All payments permissions are managed through Roles on CBO. Within a role BACs and Faster Payments can have access to independent lists of accounts; all other payment types will have access to the same list of accounts.A user with different account access on any payment type (excluding BACs & Faster Payments) would be given multiple roles on Commercial Banking Online in order to replicate the same permissions.
    Audit usersOn Corporate Online the administrator has audit permissions .Audit permissions are set up and managed by setting up a role and assigning to a user. There are multiple pre-defined Audit roles.An administrator might find themselves with an Audit Role when there had not been a specific auditor role in Corporate Online.
    Self-approval of a paymentUsers are able to approve a payment they make, if they have been provided with the ‘Creator can Authorise’ permission.The ‘approve own’ setting can be assigned to a role for certain payment types and up to specified values.Payment self-approval is mapped across to Commercial Banking Online, but is managed in a different place on the new platform.
    Merging payment typesThere are multiple payment types, e.g. BACS Single & BACS Multiple, that individual users had create or approve permissions for.Payment types are merged, e.g. there is only one BACS payment type.Payment permissions are granted to the payment type (e.g. BACS), if a user had those permissions for one of the merged payment types in Corporate Online.
     The table shows which payment types merge in Commercial Banking Online and how limits will map across. Batch limits only apply to BACS payments.

     Merging Payment Types

    What this means for you

    You may find you have more roles than users, as users can have multiple roles.

    Please take time before your move and within the dual access period to review the roles assigned to your users and make any amendments ahead of your full move to Commercial Banking Online.

    (Important box-out) If you need to make any amendments to user permissions please do so four weeks ahead of the beginning of your dual access period.

    Guides and links are available below to help you complete these activities.


    Before your move to Commercial Banking Online.When you have dual access to both platforms.

    • Familiarise yourself with the differences 
    • Review and check user permissions are correct in your current platform. 

    • Make any changes to user permissions 4 weeks before you have access to Commercial Banking Online. 

    • If required, decrease the number of roles to be created in Commercial Banking Online by completing certain actions in your current platform. 


    • Familiarise yourself with how user permissions have been migrated into roles assigned to your users in Commercial Banking Online.

    • Users should check they can still access the same accounts, reports and create/approve the same payments.


    Support Available

     The following guides will help you before and during your move to Commercial Banking Online. 

    Lloyds LinkCommercial Banking Online Corporate Online
    How to review user permissions (PDF)
    How to decrease the number of roles (PDF) 
    How to review your roles in Commercial Banking Online (PDF)
    How to create a role
    How to amend a role
    How to review user permissions (PDF)
    How to decrease the number of roles (PDF) 

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com