• Stay safe online with our security tips

    • In the UK, over 40% of businesses have experienced fraud attempts
    • Our security advice tells you what to look out for, with some real-life examples
    • Our security tips are summarised below
  • Think before you click

    Your vigilance is the best defence against malicious software and fraud attempts.

    Be aware – we will never:

    Phone or email you asking for your full password, PIN or reader codes, or ask you to transfer money to a ‘safe’ account.

    Emails and links

    Be cautious about opening any unsolicited emails and don’t click on any links or attachments.

    We will never email you a link or an attachment which takes you straight to a login page.

    Send any suspicious emails to emailscams@lloydsbank.co.uk.

    Protect your PC

    If your PC is not protected, fraudsters can access your online data.

    Make sure your computer is protected with security software which is regularly updated.

    Your card and reader

    Keep your card and reader in a safe place, and never write down or share your password or PIN.

    We will never ask you to use the RESPOND button on the reader at login.

    Protect your payments

    You should have at least two payment approvers in place where possible – four eyes are better than two.

    Check your beneficiary details before creating and approving each payment, and check when you’re notified of a change in supplier details.


    We're here to help

    If you have any concerns about unusual messages at login, phone calls or emails which appear to come from the bank, or any other suspicious activity, please contact our Commercial Banking Online Helpdesk on 0808 202 1390 (+44 1264 839 415 from a mobile or outside the UK), at any time, 7 days a week.

    If you are reporting a suspicious call, please use a different phone-line, as the line on which you received the call may be compromised.


Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com