• My Commercial Banking Online user account has been locked

    There are a number of reasons why your online user account may have been locked. For example, you may have entered your login details incorrectly or you attempted to authenticate your login incorrectly.

    If you require a reminder of your username follow the steps detailed within the Forgotten you username? link on the login page and your username will be displayed to you.

    To find out why your online user account has been locked, please contact your Administrator for more help.

    If you are a Primary Administrator and have been locked out of a user account that has been activated, please call the Commercial Banking Online helpdesk.


Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com