• My Commercial Banking Online user account has been locked

    There are a number of reasons why your online user account may have been locked. For example, you may have entered your login details incorrectly or you attempted to authenticate your login incorrectly.

    If you require a reminder of your username follow the steps detailed within the Forgotten you username? link on the login page and your username will be displayed to you.

    To find out why your online user account has been locked, please contact your Administrator for more help.

    If you are a Primary Administrator and have been locked out of a user account that has been activated, please call the Commercial Banking Online helpdesk.


Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.)