• My Commercial Banking Online user account has been locked

    There are a number of reasons why your Commercial Banking Online user account may have been locked. For example, you may have entered your login details incorrectly or you attempted to authenticate an action incorrectly. 

    If you require a reminder of your username follow the steps detailed within the Forgotten your username? link on the login page and your username will be displayed to you.  

    If you have forgotten your password, follow the steps within the Forgotten your password? link on the login page and you will then be able to create a new password. 

    If you still experience issues logging on after trying these steps please contact your Administrator.

    If you are a Primary Administrator, please call the Commercial Banking Online helpdesk making sure you have your Client ID ready.


Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.)