• I can't log in to Commercial Banking Online

    There are a number of reasons why you may not be able to log in to Commercial Banking Online.

    • Your Commercial Banking Online user account has not been activated yet – activate your account.
    • You’re already logged in to Commercial Banking Online. If you try to login whilst still logged in you will be presented with a pop up message with the option to end the session and restart a new session immediately after re-entering your login details. 
    • You’re using incorrect login details. If you’re unsure of your current login details, ensure you are on the correct log-in page, and select the Forgotten username? link. You will be asked for some details to confirm your identity and then and your username will then be displayed to you.
    • If you have forgotten your password, select the Forgotten password? link and follow the onscreen steps to set a new password.
    • Commercial Banking Online may be unavailable, for example, due to essential maintenance we need to carry out. A relevant message will be displayed on your screen if this is the case.

    If you’re still not sure why you can’t log in to Commercial Banking Online, please call the Commercial Banking Online helpdesk.

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com