• I can't log in to Commercial Banking Online

    There are a number of reasons why you may not be able to log in to Commercial Banking Online.

    • Your Commercial Banking Online user account has not been activated yet – activate your account.
    • You’re already logged in to Commercial Banking Online. If you try to login whilst still logged in you will be presented with a pop up message with the option to end the session and restart a new session immediately after re-entering your login details. 
    • You’re using incorrect login details. If you’re unsure of your current login details, ensure you are on the correct log-in page, and select the Forgotten username? link. You will be asked for some details to confirm your identity and then and your username will then be displayed to you.
    • If you have forgotten your password, select the Forgotten password? link and follow the onscreen steps to set a new password.
    • Commercial Banking Online may be unavailable, for example, due to essential maintenance we need to carry out. A relevant message will be displayed on your screen if this is the case.

    If you’re still not sure why you can’t log in to Commercial Banking Online, please call the Commercial Banking Online helpdesk.

Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.)