• Are you aware of the tools available within CBO to assist with your online experience? Regularly visit this page to keep up to date with hints and tips and new features within Commercial Banking Online.

  • What's New
  • Useful Information
  • Bank Holidays

What's New

  • Important changes for ALL Commercial Banking Online Users

    What’s New?

    Following your feedback we have introduced functionality that will enable a user or Primary Administrator to request a reminder of their username if they have forgotten it.

    Just click on Forgotten your username on the login page and then follow the steps.

    Forgot Username and Password

    The Benefit

    Any user can request a username reminder themselves without needing to contact the Primary Administrator or ring the helpdesk. This simplifies and quickens the process of logging into Commercial Banking Online.

    More changes

    BACS payment value date fix

    We have resolved the issue of the value date defaulting to the current date. It now correctly defaults to a date three working days in advance.

    Postcode lookup

    Primary Administrators – when Creating or Editing a User you will now be able to enter a postcode and search for the full address

    Once the postcode has been entered and you have clicked Find, a dropdown will appear containing all the relevant addresses for that postcode. Clicking on the required address will auto populate all mandatory address fields.

Useful Information

  • Are you aware of the tools available within Commercial Banking Online (CBO) to assist with your online experience? Regularly visit this page to keep up to date with hints and tips, new features and Bank Holiday dates within Commercial Banking Online.

    New to Commercial Banking Online?
    Visit our dedicated Getting Started section for guidance on how to get up and running on CBO. There is step by step guidance for both Primary Administrators and Users. In addition we provide videos that give you an overview of the task they represent for example payments and Administration. Click here for support on getting started.

    Notifications bar
    Your notifications bar shows you at a glance what actions you need to take, or what actions have been taken, in CBO. Clicking on a notification takes you directly to the screen where you can take action on that notification or view the actions already taken in CBO. Click here to view what the available Notifications are. Click here for guidance on setting them up.

    You can create alerts within CBO to alert you to events that you want to know about, for example, Payment alerts can be set up to alert you to payments that require approval or are awaiting for an FX rate to be applied. Click here to view the numerous alerts that are available and click here for guidance on how to set Alerts up.

    Client Settings
    To ensure payments cannot be modified once they have been submitted for approval, make sure the Allow Modification Post-Submit of Freeform Payments, Templates and Imported Payments tick boxes are not checked.

    A Primary Administrator can check these settings by going to;

    1. Administration > Bank account settings > Client settings.
    2. Select Modify from the drop down menu option beside your Client ID.
    3. Select/Unselect all of the required options and then Save.
    4. Please note if these check boxes are not ticked this will not allow modification even if the role has the Modify entitlement checked.


Bank Holidays

  • Bank Holiday Processing Times

    Commercial Banking Online will be available as normal through the Christmas and New Year period with the standard daily cut-off times applying.

    Please note that 25 and 26 December 2018 and 1 January 2019 are UK non-processing days, which means that certain processing timescales will apply for transfers and payments.

    We are pleased to advise that Faster Payments initiated via Commercial Banking Online are not impacted by the Bank Holiday and will therefore be available as normal.

    Please see the table below for processing dates for BACS payments throughout the holiday period:


    BACS Payment Value Date      Last Processing Date     
    Mon 24 Dec Thu 20 Dec
    Thu 27 Dec Fri 21 Dec
    Fri 28 Dec Mon 24 Dec
    Mon 31 Dec Thu 27 Dec
    Wed 2 Jan Fri 28 Dec
    Thu 3 Jan Mon 31 Dec
    Fri 4 Jan Wed 2 Jan


Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.)