• Getting to know Commercial Banking Online

    Roles – what are they?

    A role is a list of permissions set up by an administrator. It controls the functions and data a user can see and do on Commercial Banking Online, like being able to:

    • Create payments.
    • Approve payments.
    • Run reports and export data.
    • Do admin tasks.

    All users must be given a role to be able to use Commercial Banking Online. Users can be given more than one role, and a role can be given to more than one user.

    Find out more about roles on Commercial Banking Online.

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    Roles - How to set up roles and assign a role to a user.

  • What’s changed?

    To see what's different In Commercial Banking Online, choose your current or old banking platform below.

    Corporate Online


    Corporate Online

    Commercial Banking Online

    What this means for you


    Are given to the user and managed in the ‘User Profile’.

    Are given to a role. The role is then given to a user or more than one user.

    You may have more roles than users. Review the roles assigned to your users when you have access to Commercial Banking Online.

    Role volume

    Users can have multiple permissions. 

    Users can have multiple roles.

    You may have more roles than users. Review the roles assigned to your users when you have access to Commercial Banking Online.

    Restricted users

    Users can be restricted to only making payments to beneficiaries in the beneficiary library.

    Permissions to make payments to beneficiaries are assigned to the role, managed in the ‘Global settings’ at a payment, list, and import level.

    Two otherwise identical users will be migrated to two different roles on Commercial Banking Online if one user has restricted settings.

    Restricted templates

    Users have access to either shared or personal templates. Shared are accessible by all users and personal templates are only seen by the user that created them.

    Access to restricted templates are managed in data entitlements of the Role, in which view, edit and delete permissions apply to all templates.

    Two otherwise identical users would be migrated to two different roles on Commercial Banking Online to allow for access to personal templates.

    Payment type permissions

    All payment types can have different account access permissions.

    All payments permissions are managed through Roles on Commercial Banking Online. Within a role BACs and Faster Payments can have access to independent templates of accounts; all other payment types will have access to the same list of accounts.

    A user with different account access to different payment types (excluding BACs & Faster Payments) will be given multiple roles on Commercial Banking Online in order to replicate the same permissions.

    Audit users

    The administrator has audit permissions.

    Audit permissions are set up and managed by setting up a role and assigning to a user. There are multiple pre-defined Audit roles.

    An administrator might find themselves with an Audit Role when there had not been a specific auditor role in Corporate Online.

    Self-approval of a payment

    Users are able to approve a payment they make, if they have the ‘Creator can Authorise’ permission.

    The ‘approve own’ setting can be assigned to a role for certain payment types and up to set values.

    Payment self-approval is mapped across to Commercial Banking Online, but is managed in a different place on the new platform.

    Merging payment types

    There are multiple payment types, e.g. BACS Single & BACS Multiple, that individual users had create or approve permissions for.

    Payment types are merged, e.g. there is only one BACS payment type.

    Payment permissions are granted to the payment type (e.g. BACS), if a user had those permissions for one of the merged payment types in Corporate Online.


    The table shows which payment types merge in Commercial Banking Online and how limits will map across. Batch limits only apply to BACS payments.


    COL Limit

    Commercial Banking Online Instruction Limit

    Commercial Banking Online Batch Limit

    Commercial Banking Online

    BACS Single





    BACS Multiple


    International MM





    International - Live Rate


    Basic Euro





    Basic Euro - Live Rate


    IATs Debit





    IATs Credit


    What this means for you

    You may find you have more roles than users, as users can have more than one role.

    Before you move to the new site, and within the dual access period, please take time to look at the roles your users have and make any changes.

    If you need to change any user permissions, please do so no later than four weeks before your dual access period begins.

    We've put some guides and links below to help you make any changes.

    Before your move

    When you can use both platforms.

    • Check what’s different on the new site
    • Make sure user permissions are correct on your current platform.
    • Make any changes to user permissions 4 weeks before you can use Commercial Banking Online.
    • If you need to, lower the number of roles to be created on the new site by completing certain actions on your current platform.
    • See how user permissions have been moved into roles given to your users on the new site.
    • Users should check they can still get to the same accounts and reports, and that they can create and approve the same payments.

    Need some help?

    The guides below can help you with your move to Commercial Banking Online.

    Lloydslink Online

    Corporate Online

    How to review user permissions (PDF)
    How to decrease the number of roles (PDF)

    How to review user permissions (PDF)
    How to decrease the number of roles (PDF)

    Commercial Banking Online

    How to review your roles in Commercial Banking Online (PDF)
    How to create a role
    How to amend a role

Important legal information

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Please note that any data sent via e-mail is not secure and may be read by others.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.