• Getting to know Commercial Banking Online

    Payment approvals with Panels

    In Commercial Banking Online, Panels are used to make payment approvals. A Panel is a combination of up to six approvers needed to approve a payment.

    Panels can be used to decide the order of approvals.

  • What is a Panel Profile?

    A Panel Profile is made up of the different Panel options that you can use to approve a payment. It can be set up at a customer or account level for a single type of payment or for all types, and for a payment entry method. You can have up to 10 Panels in each threshold in a Panel Profile.

    In a Panel Profile you’ll find:

    1. Thresholds – are the highest value of payments that can be approved. You can have more than one threshold in a Panel Profile.
    2. Panels – are different combinations of approver types needed to approve payments up to the threshold amount.
    3. Approver types – are groups of people in your business who can approve payments in a Panel.

    What's changed?

    Choose your current online banking service below to see the key differences.

    Corporate Online

    The table below shows you what’s changed from your current banking platform.


    Corporate Online

    Commercial Banking Online

    What this means for you

    Managing approvals

    This is done with authorisation rules set by the payment type and size.

    Set up as Panels, with up to six approvers to approve a payment.

    Find out more about what panels are on the Support Centre.

    Dual payment approval

    Dual payment approval means you need at least two different approvers to approve a payment.

    Approvals are managed by the approvers in the Panel Profile.

    A Panel Profile will be set up with at least two approvals. Check your Panel Profiles when you start to use the new platform.

    Panel thresholds

    Payment approval limits are set on the lowest level. So approvals can be made for more than the threshold amount.

    Payment approval limits are set on the highest level. So approvals can be made for less than the threshold amount.

    Your current limits have been moved to create the highest thresholds in a Panel Profile.

    Your original authorisation limits may change by £1 a time to meet the new limit of 10 panels in each threshold.

    Approving a payment

    Users approve payments by authorisation rules. Users are in a Creating User Group or Other User Group.

    A user is allowed to approve payments within their Role. A Panel controls what size and type of payment they can approve.

    User groups will move over as approver types.

    A Panel controls what can be approved, not the type of approver.

    Once you’re on the new platform, please check the Panels to see if you need to make any changes.

    Approver types

    All users are in User Groups, even if they don’t have approval permissions.

    Approvers will have approver types which will give them a position within a Panel.

    Approver types will be given to match the User Group names on Corporate Online.

    There can be up to10 approver types

    If a user was not an approver in Corporate Online then they will lose access to their user group.

    To make sure all of your users move to the new platform, please update your current User Groups so that no more than 10 approver types are available.

    Panel names and descriptions

    Authorisation rules were set by payment type.

    Each Panel will have a name and description.

    Each Panel will get a name and description based on your current authorisation rules.

    You can change the description once you’re using the new platform.

    Approver order

    Approvals are made in any order. You can’t choose what that order is.

    You can choose the order of approvals within a Panel.

    Find out more about what panels are on the Support Centre.

    What you need to do

    Before you move

    When you can use both platforms

    • Find out more about Panels
    • Make sure your payment approvals and user groups are up to date.
    • If you need to, please reduce the number of transactions on a BACS Multiple template to less than 1,000 (LloydsLink users only).
    • Make sure you have no more than 10 mandate groups to move to the new platform.
    • Check how Panels have been set up in the new platform.
    • Add or change Panels as needed for your business.
    • Check and change instruction and threshold limits for BACS Panels so payments can continue to be made.

Important legal information

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Please note that any data sent via e-mail is not secure and may be read by others.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.