• Guidance: how to use an example file for importing payments for LloydsLink customers

    Using an example file

    Step by step guide

    We recommend you download an example file(s) to check that changes you have made to your current import files are compatible with Commercial Banking Online. You can continue to import payments using the file type(s) you use at the moment.


    1. We have provided a zip file containing an example Commercial Banking Online payment import file for each payment type, and a multiple payment types file which contains a combination of different payment types.
    2. Select the example file for the payment type you normally import. Right click it and select ‘Save’.
    3. You will then need to unzip the file.
    4. You can use the example file as a template and amend it with your payment import information to create a new payment import file that is compatible with Commercial Banking Online.
    5. Alternatively, you can compare the example file against your existing file to see what changes are needed.
    6. You may need to download several files if you import more than one payment type.
    7. If you have problems downloading or unzipping the file please contact the Commercial Banking Online helpdesk on on 0808 202 1390 or 01264 839 415. Lines are open Monday to Friday, 7.30am to 6.00pm.


    Example files

    1. 3DV[CSV
    2. PC Pay [CSV]
    3. CHAPS[CSV]
    4. Faster Payments[CSV]
    5. Euro IM (SEPA Credit Transfer)[CSV]
    6. Euro MoneyMover or Euro MM Premium[CSV]
    7. Express or Standard MoneyMover[CSV]
    8. Multiple payment types[CSV]

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com