• Key differences

    Differences between your existing online banking channel and Commercial Banking Online

    This section of the website will provide you with the information you need to understand the differences between your existing online banking channel and Commercial Banking Online.

    These differences have been grouped together in the following sections:

    Payments - changes to transaction and value limits, payment reminders, advices, importing payments, beneficiaries, templates and more.

    Permissions - changes to confidential imports, payment templates, payment advices, statements and approvals and more.

    Accounts - changes to account groups, closed accounts, new accounts, balances and more.

    Your contact details - changes to profiles and contact details.

    Administration - changes to user and administrator permissions, auditors, dual administration and more.

    Logging in - logging in to Commercial Banking Online.

    Terms and conditions - a summary of the changes to the terms and conditions for your online banking service.

    Security - our tips for keeping you secure online. 

    Statements - Changes to statement narratives.

    Reports - What are reports and which ones should I use?

    Guidance and help

    Visit our frequently asked questions section to find out more about Commercial Banking Online.

      • We work hard to keep you safe from fraud. As you move to the new site, please take extra care with security and look out for fraud.
      • We will never call or email you to ask for your full password, PIN, or reader codes. If you get an unusual call or email, or think something else is odd, please get in touch with our helpdesk on the number below.

Important legal information

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Please note that any data sent via e-mail is not secure and may be read by others.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.