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    Guidance: your details

    Contact details


    Why can’t I log in?

    There are several reasons why you may not be able to log in to Commercial Banking Online, these include:

    • You may not have been automatically moved over to Commercial Banking Online.
    • Your contact details are incorrect.


    Need help if you cannot log in please visit the Commercial Banking Online support centre for more information.

    Step by step guide to updating your contact details

    Corporate Online

    Users cannot update their own details on Corporate Online. Administrators must ensure the details of all users are accurate and email addresses are checked regularly.

    An administrator can amend smartcard and token user details in Corporate Online. The step by step guide is shown below.

    You can send a secure message from Corporate Online to update:

    • administrator’s postal address, email address and telephone number
    • user’s postal address, email address and telephone number.

    The process for doing this is also shown below.

    Smartcard and token user details can be updated as shown below.


    1. Select ‘Users’ from the main menu
    2. Select ‘Service users’ from the sub menu
    3. Select the ‘User Group Name
    4. Click ‘Select’.

    You will see the screen below:


    1. Click either ‘Token Users’ or ‘Smartcard Users
    2. Select the user to amend and click the ‘Amend’ button.

    Smartcard users will see the screen below – tokens users are shown further down the screen:

    Smartcard users


    1. Make any changes to your title, forename, surname and email address bearing in mind the guidance below:
      • title your title is one of the following: Ms, Mr, Miss, Mrs, Sir, Dr, Reverend, Father, Professor, Major, Brigadier, Lady, Lord or Dame. Please do not leave this field blank
      • first and last name your first name and last name represent you (i.e. not ‘Accounts department’) and each name has a maximum of 20 characters
      • email address please make sure the email address we have for you is individual to you, regularly used for work and is not a group email address where several people use the same address. Your email address must include the ‘@’ symbol and be an active address which is checked frequently
      • postal address this must be a valid business address for user and administrator. It should include the address, town/city and postcode on different lines.
    2. Click the ‘Save’ button.

    Token users


    1. Amendments can be made to your forename, surname and email address
    2. Click the ‘Save’ button

    You will see the screen below:


    1. Authorisation will be required.

    Sending a secure message to update administrator or user postal address and administrator’s telephone number



    1. Select ‘Messages’ from the main menu
    2. Select ‘Inbox’ from the sub menu
    3. Click the ‘Compose’ button
    4. Enter ‘Address Change - Admin’ in the ‘Subject’ field
    5. Enter your updated contact details in the ‘Message’ field
    6. Once you are happy these details are correct, click ‘Send’.
  • More help & guidance

    • Accounts
      Help and guidance on your accounts
    • Administrators
      Help for administrators preparing to move to Commercial Banking Online

Important legal information

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Please note that any data sent via e-mail is not secure and may be read by others.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.