Move to Commercial Banking Online
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    Guidance: general questions

    FAQs

    Can I use Commercial Banking Online on my tablet and mobile?

    Not at the moment. We recommend you use Commercial Banking Online only on desktop and laptop computers. There are plans to expand the capability of Commercial Banking Online in the future so it can be used on tablet and mobile phones.

    How will Commercial Banking Online be branded?

    Commercial Banking Online is available to Lloyds Bank and Bank of Scotland customers and will be branded appropriately.

    The version of Commercial Banking Online which is offered to you will reflect the brand of your registered organisation’s lead legal entity. Our client managers will speak to your primary administrator about this and you will have the option to change to a different brand, should you wish.

    What happens if I have a counterparty agreement?

    A counterparty agreement allows you to deposit funds under the separate banking licenses of Lloyds Bank and Bank of Scotland.

    If you have a counterparty agreement you will have multiple registrations. You will be given the option to move both registrations to Commercial Banking Online.

  • More help & guidance

    • Accounts
      Help and guidance on your accounts
    • Administrators
      Help for administrators preparing to move to Commercial Banking Online

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com