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    Guidance: accounts



    Why is my account name different?

    Commercial Banking Online may display your account name in a different format to that you see at the moment, for example the name of the account may have been shortened, or you had multiple short names for the same account. Although your account name may look different, there have been no changes to the sort code and account numbers.

    Why is my friendly or short name for my account shortened?

    Commercial Banking Online may shorten your account or friendly name and only display the first 35 characters. If multiple short names have been used for the same account, we will have chosen one to move across to Commercial Banking Online.

    What happens to closed accounts?

    Closed accounts will not be moved over to Commercial Banking Online. Please download the transaction history of any closed account before you move to Commercial Banking Online as you will not be able to access your existing online banking channel once you have moved.

  • More help & guidance

    • Accounts
      Help and guidance on your accounts
    • Administrators
      Help for administrators preparing to move to Commercial Banking Online

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com