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    5. Ready to move

    Incomplete payments

    What happens if I miss the deadline?

    If you have not approved and submitted a payment before the relevant cut-off time, the payment will not be made.

    What you need to do

    • Before you transfer to Commercial Banking Online, ensure all payments have been approved and submitted by the appropriate cut-off time
    • Any future-dated payments scheduled on your existing online banking channel will not be moved to Commercial Banking Online

    You will not be able to access your current online banking channel, once you have moved to Commercial Banking Online. Create any future-date payments in Commercial Banking Online rather than your existing system.

    If you have any fully authorised future-dated payments scheduled to be paid on a date after the Friday on the weekend your channel access is moved, these payments must be deleted before your proposed move date, or you will lose the ability to view, amend, or cancel them.  There is also a risk that your activation on Commercial Banking Online could be delayed until these payments are cancelled. Once you have access to Commercial Banking Online you will be able to re-create these payments.

    When is the deadline?

    All payments must be approved and submitted by the appropriate cut-off time.

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com