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    5. Ready to move

    Avoid certain tasks

    What happens if I miss the deadline?

    Making some of these changes could mean you cannot be moved over to Commercial Banking Online.

    What you need to do

    • Make sure you don’t need to perform any of the activities listed below

    Changes to the following activities should be avoided three weeks prior to your move to Commercial Banking Online as any changes you make after this time will not be carried over to the new channel.

    Please do not:

    • Make any changes to existing user data or create new users
    • Add, edit or remove accounts
    • Make any changes to user roles
    • Make any changes to your primary administrator
    • Make any changes to your lead legal entity.

    Please remember:

    • Any users who are suspended at the time you move to Commercial Banking Online will not move over

    When is the deadline?

    Four weeks before you move to Commercial Banking Online.

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com