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    2. Housekeeping

    Audit data

    When is the deadline?

    You can download your audit data up to 6pm on the Friday before you move to Commercial Banking Online.

    What happens if I miss the deadline?

    You will not be able to access any audit data on your existing online banking channel once you have moved to Commercial Banking Online

    What you need to do

    • Download any audit data you will need once you have moved

    Once you move to Commercial Banking Online, you will not be able to access your existing online banking channel. As a result, you may wish to download your audit data before your accounts move to Commercial Banking Online.

    How to do it

    Corporate Online

    You must have administrator permissions in order to access audit data on Corporate Online. Once logged on as an administrator you can access the ‘audit log’ module which will allow you to search against all or specific users to establish when they have accessed a service and performed an activity. The log displays the date and time of access, user name, service accessed, IP address and description of activity.

    To download your audit data:

    1. Log in to Corporate Online and access the ‘audit logs
    2. Complete the relevant search fields and select ‘Find’. You can download a maximum of two years of data
    3. You can download to CSV, PDF or print the report.

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com