Move to Commercial Banking Online
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    2. Housekeeping

    2.1 Review and amend contact details

    It’s important your contact details, including your email address, are correct. Please check your contact details for all users and administrators are up to date so we can contact you quickly, in accordance with the terms and conditions of your online banking service.

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    2.2 Users and administrators

    Ensure your users and administrators will move over to Commercial Banking Online with the correct permissions. This page also covers the role of the primary administrator and primary contact.

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    2.3 Audit data

    Once you move to Commercial Banking Online, you won’t be able to access your existing online banking channel. As a result, you may wish to download your audit data before you move.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com