• Logging in for the first time

    What you need to do

    There are a number of steps you need to take within a limited time to complete your activation. We recommend that you watch the "How to login to Commercial Banking Online" video below and login as soon as you have access to Commercial Banking Online.

    Before you start, please have the following to hand:

    • username email with your username
    • activation email with your activation code (one-time password)
    • your new security card and PIN
    • a security card reader - do not connect this to your computer

    Follow the instructions below to create your Commercial Banking Online account:


    1. Watch the "How to login to Commercial Banking Online" video
    2. Click on the link in your activation email or the Activate account button below
    3. Enter your username
    4. Enter your activation code (one-time password) in the password field and click Login
    5. Follow the on screen instructions to complete Authentication
    6. Create your own password
    7. Check your telephone number is correct or if blank, please enter your telephone number. Then click Create Password
    8. Create your Telephony PIN

    You will then be logged in to Commercial Banking Online.

    Activate account

  • Video Tutorial  

    A guide to logging in to Commercial Banking Online for the first time

    Duration: 1:51

Important legal information

The products and services outlined on this site may be offered by legal entities from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are separate legal entities within the Lloyds Banking Group.

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service. Please note that any data sent via e-mail is not secure and may be read by others.

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc and Lloyds Bank Corporate Markets plc. Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no.2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.