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    Tasks for day one

    What happens if I miss the deadline?

    We recommend that you log in to Commercial Banking Online on the first day you are able to. Your log in details will expire after 30 days. If this happens, you will not be able to access Commercial Banking Online until you receive new log in details.


    What you need to do

    • Work through the tasks below to make sure you can log in and use Commercial Banking Online
    • When you log in to Commercial Banking Online for the first time, please make sure you log in and change your password or your account may be temporarily locked.

    Ensure all users and administrator log in to Commercial Banking Online. Your day 1 log in credentials will expire after 30 days.

    Reset your password

    Set-up your telephony PIN

    Review your contact details, including your title, and update if required

    Ensure your telephone number is up to date so we can contact you

    Review user permissions, roles and panels

    View balances and transactions

    Make a payment

    If possible, use some of the features on Commercial Banking Online

    When is the deadline?

     The first day you have access to Commercial Banking Online


Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com