• You can print this page from your web browser's file menu.

    Logging in for the first time

    Please print this page so that you’ll have a copy of these instructions to help you through the activation process.

    What you need to do

    You will have a limited time to complete your activation. If you run out of time we’ll need to send you a new activation code. This will delay your access to the service so it’s important that you have the following information and items to hand before you start:

    • Your Commercial Banking Online username which you would have received by email a few days before your move.
    • Your activation code. This was emailed to you the weekend before your move.
    • Your new security card, reader and PIN. You would have received these a few weeks before your move.

    Follow these steps to create your Commercial Banking Online account:

    1. Go to the link in the Activation email you received the weekend before your move. The image below shows you where the link is within the email.

      Activation email 

    2. Click on the Activate account button.
      This will take you to a log in page for Commercial Banking Online.


    3. Enter your username.
    4. Enter your activation code in the password field and click Login.
      Your activation code is a one time password for your first log in and will be eight characters long. If you copy and paste the code from your Activation email, make sure you avoid copying extra spaces. You’ll see an error message if this happens. Check that the code you’ve entered is only eight characters and delete any extra ones.The image below shows what the error message will look like.

      Wrong Password
    5. Complete Authentication.
      You’ll need your security card, reader and PIN. If you have a USB card reader, do not connect it to your computer as this will prevent activation and access. Commercial Banking Online doesn’t require you to connect your reader.
      To complete the authentication process, follow the instructions on your computer screen. If the first authentication code isn’t accepted you’ll need to remove the card from your reader, re-insert it and repeat the instructions on your screen.
    6. Create your own password.
      It must be between 8 and 32 characters long. For your security, please use a strong password that is unique to Commercial Banking Online and doesn’t include common words, popular names or any other personal details that could easily be guessed by others. We suggest your password includes a mix of upper and lower case letters, numbers and special characters.
    7. Check the telephone number is correct or if the field is blank, please enter your telephone number. Then click Create Password
    8. Create your Telephony PIN.
      We’ll use this to identify you whenever you call the Commercial Banking Online helpdesk. If you see an error message, the onscreen guidance will help you select a Telephony PIN which meets our security rules.

    You will now be logged in to Commercial Banking Online.

    If you have any questions or problems logging in, please contact your administrator.

    If you are an administrator and need to speak to someone, please call the Commercial Banking Online helpdesk on 0808 202 1390 or +44 1264 839 415 and select Option 3. Lines are open Monday to Friday, 7:30am to 6pm.

    When is the deadline?

    Log in as soon as you have access to Commercial Banking Online. There is a limited time to complete your first login so please make sure you have everything listed above.

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com