How to make a TravelLink order

  • TravelLink orders must be submitted and approved by 3pm for delivery the next working day.

    You can submit an order after 3pm but the soonest delivery will be 2 working days in advance.

    You must be assigned a role with the right permissions to place a TravelLink order.

    Step 1

    Click ‘TravelLink’ then ‘Continue’. This will take you to ‘View orders’. Click ‘Create order’ in the top right corner.



    Create an order 01



    Step 2

    Enter the name of the person who will receive the order, then choose the delivery address from the drop-down menu.

    The debit account details, including the currency of the debit account, will be filled in automatically.

    Step 3

    Pick a delivery date. This will be set to the earliest possible date, but you can choose any working day up to 28 working days in advance. Click ‘Continue’.

    Step 4

    Select the currency you want to order and choose from banknotes or travellers’ cheques.

    Enter the debit or credit amount. It will be converted straight away and you'll see the exchange rate below.

    The amount will be rounded up to the smallest denomination for the form of currency you’re ordering. For example, 2,001 AUD in banknotes will be rounded up to 2,010 AUD.

    Step 5

    You can choose how many notes you want for each denomination. Click ‘Specify denominations’ and enter the quantity for each. You’ll see the running total at the bottom.

    Click ‘Save’.

    Step 6

    When you’re done, click ‘Add order’. You’ll see the item listed under ‘Added orders’.

    You can order up to 6 items at a time. To add another item, scroll back up to the ‘Add order’ section and repeat steps 4-5.



    Create an order 03

    Step 7

    Click ‘Submit’. Double check the details you’ve entered, then click ‘Confirm order’.

    Your order is now ready for approval. You’ll see it listed in ‘View orders’ with the status ‘Entered’.

    FAQ's

    How do I add a delivery address or debit account?

    When you registered for TravelLink, you’ll have agreed your delivery addresses and linked each one to a debit account.

    To add a new delivery address or account, contact the helpdesk.

    Can I order more than one item in the same currency?

    You can add up to 6 items to one order, but each item must be in a different currency. The only way you can have two items in the same currency is if one is for banknotes and the other for travellers’ cheques.

    What is the maximum amount I can order?

    Each non-GBP item in your order cannot be more than £65,000.

    For GBP items, the maximum you can order for the same delivery day is £2,000.

    Orders less than £7,500 will be delivered by Royal Mail. Orders of £7,500 or more will be delivered by G4S. For this, you’ll need to be registered with G4S.

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Important legal information

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com