My Telephony PIN's been locked

  • If your Telephony PIN has been locked, it may be because you gave us the wrong digits of your Telephony PIN too many times. 

    Please contact your Administrator and ask them to reset your Telephony PIN. If you are a Primary Administrator, please complete the Credentials Reset form, available from the Commercial Banking Online helpdesk.

    Once either the Bank or a Primary Administrator has confirmed your identity, your Telephony PIN will be reset and you will be notified that you can create a new Telephony PIN the next time you log on to Commercial Banking Online. Do not share your new PIN with anyone.


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Important legal information

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at