My Security card is missing

    1. Log in to Commercial Banking Online as usual.
    2. When you’re asked to authenticate your identity, click Report card lost or stolen to display the Report a lost or stolen Security card screen.
    3. If your Security card is due to expire and we’ve recently sent you a replacement card, select which Security card you want to report missing.
      If both cards have gone missing, you will need to report each card separately.
    4. Select whether your card was lost or stolen.
    5. Enter any details you can remember of how and when your Security card went missing.
    6. When you’re ready, click Cancel card to confirm your report.
    7. A message is displayed to confirm that your missing Security card has been reported and automatically cancelled. Click Close to close the message.
      Please contact your Administrator to order a replacement Security card before attempting to log in to Commercial Banking Online again. If you are a Primary Administrator, either contact another Administrator or call the Commercial Banking Online helpdesk.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at