My Security card doesn't work

  • If you can, check your Security card on another card reader to make sure that the problem is with the card. 

    If you are sure that your Security card is damaged and no longer works, please contact your Administrator to order a replacement Security card.

    If you are a Primary Administrator, either contact another Primary Administrator or contact the Commercial Banking Online helpdesk to order a replacement Security card.



    Security Card Renewal

    • Security cards are valid for three years
    • Renewal security cards are generated automatically when approaching the expiry date
    • Renewal cards are automatically activated when the user logs in with them for the first time. Please note that previous card will no  longer be valid once the renewal card is used for login and should be destroyed
    • Renewal cards are chargeable in line with the standard tariffs


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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.