I want to change my password

  • Your password helps keep your Commercial Banking Online user account secure. We use it as one of the ways to identify you whenever you log in. You should change your password regularly as it will periodically expire according to your organisation’s service settings. We will remind you whenever your password needs to change.

    If you don’t change your password and it expires your Commercial Banking Online user account will be locked and you’ll need to contact your Administrator to unlock it. If you’re a Primary Administrator, you will need to call the Commercial Banking Online helpdesk.

    1. If your password is due to expire shortly and you’re logging in to Commercial Banking Online, a message is displayed on-screen after you enter your login details, asking if you want to change your password now. Click Change password to change your password.

      If your password is not due to expire but you want to change it to something different while already logged in to Commercial Banking Online, click on the arrow next to your name in the top right of Commercial Banking Online and select Your details. The Your details screen is displayed.

      BR18.05 Edit - 07 Your Details

    2. Click Change password.

    3. On the Change your password screen, enter your current password.
    4. Enter and confirm your new password. Your new password must be different from your last 12 passwords. For your security, we recommend the use of a strong password, which is unique to Commercial Banking Online, and doesn’t include details which can be gathered from social or business media. Avoid consecutive characters, common words, and popular names which can easily be guessed. Passwords must be between 8 and 32 characters.
    5. Click Change password.
    6. A message is displayed to confirm you’ve successfully changed your password. Click OK or the Small x (close) icon to close the message. If you receive an error message indicating that your password is weak, review the above guidance and enter a different password.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com