I can't change my Telephony PIN

  • If you have attempted to change your Telephony PIN but can’t, it may be because your PIN has already been locked for security reasons. 

    Please contact your Administrator and ask them to reset your Telephony PIN. If you are a Primary Administrator, please contact another Primary Administrator to reset your PIN. Alternatively, complete the Credentials Reset form, available from the Commercial Banking Online helpdesk.

    Once either the Bank or a Primary Administrator has confirmed your identity, your Telephony PIN will be reset and you will be notified that you can create a new Telephony PIN the next time you log on to Commercial Banking Online. Do not share your new PIN with anyone.


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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.