I want to reactivate a Security card

  • You can only reactivate a user’s Security card if you have an administrative role. You can only reactivate cards with a Suspended status. You must speak to the user and confirm their identity before reactivating their Security card.

    If the affected user is an Administrator, they will need to contact a Primary Administrator to reactivate their Security card. If the user is a Primary Administrator they will need to contact the Commercial Banking Online helpdesk. 

    1. Find the user on your Administration landing page, if you are unable to locate the user, you can Search for a user. Ensure you have the right user by double clicking on the user’s row to review their details.
    2. Click Actions in the user’s row and select Manage security cards. The Manage the Security cards assigned to this user screen is displayed.
    3. Click Change in the row showing the Security card you want to reactivate and select Reactivate. A message is displayed, asking you if you’re sure you want to continue with the reactivation.
    4. Click Reactivate card. Alternatively, if you decide not to proceed with the reactivation, click Cancel to return to the Manage the Security cards assigned to this user screen.
    5. Follow the on-screen instructions to authenticate the reactivation.
    6. If your organisation has single administration, a message is displayed you have successfully reactivated the Security card. Click Close to close the message and return to your Administration page.

      If your organisation has dual administration, a workflow item will be created for the order and another Administrator will need to review and approve before the card is successfully reactivated.

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