Commercial Banking Online Support Centre
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I want to cancel a Security card order

  • You can only cancel a Security card order if you have an Administrative role.

    You can only cancel Security card orders with an Ordered status. Once the status changes to Awaiting activation, the order will have already been sent out. If required you can Cancel the Security card.

    1. Find the user on your Administration landing page, if you are unable to locate the user, you can Search for a user. Ensure you have the right user by double clicking on the user’s row to review their details, if required
      Click Actions in the user’s row and select Manage security cards. The Manage the Security cards assigned to this user screen will be displayed, listing the security devices for this user.
    2. Click Actions in the row showing the order you want to cancel and select Cancel request. A message is displayed, asking you if you’re sure you want to continue with the order cancellation. 
    3. Click Continue. Alternatively, if you decide not to proceed with the order cancellation, click Cancel to return to the Manage the Security cards assigned to this user screen.
    4. Follow the on-screen instructions to authenticate the order cancellation.
    5. Once you’ve authenticated the order cancellation, a message is displayed confirming that you have successfully cancelled the Security device order. Click Close to close the message and return to your Administration page.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com