Commercial Banking Online Support Centre
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I can't see my report

  • If you can’t see the report listed in the Report Management screen, first check whether you’ve applied a report list view to the Report Management screen. Try selecting a different list view in the top right of the Report Management screen.

    Report list view

    Next, check whether you have any filters applied to your reports list to see if they’re restricting which reports are displayed. Try changing the filters you’ve applied or to remove all filters by clicking Clear Filter.

    If you’ve checked your list view and filters and you still can’t see the report on the Report Management screen, you may not have the appropriate entitlements to see that report. Please contact your Administrator for more help.

    If you can see the report in the Report Management screen but the report appears blank when you create the report, it may be because you’re using a browser that’s incompatible with Commercial Banking Online. Try logging into Commercial Banking Online using a different browser and creating the report again.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com