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I want to approve a payment

  • Step-by-step guide

    Download our step-by-step guide on how to approve a payment

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    For your security, we strongly recommend dual approval of all payments.

    You can only approve payments with an Entered or Incomplete Approval status. You can be notified whenever payments need approval by you with an alert in your Notifications bar or by an email alert, depending on your notification and alert settings.

    1. For your security, we recommend that you review the beneficiary details of all payments before approving them. You can do this by double clicking on each payment’s row. Once you’ve reviewed the payment, click Approve to approve the payment or Close to return to the Payment management screen.To approve a single payment, click Down arrow in the payment’s row and select Approve from the pop-up menu displayed. 

    2. To approve multiple payments at the same time, after you have checked the beneficiary details, tick the ones you want to approve in the payments list and click Approve.
    3. A message is displayed asking if you’re sure you want to approve the payment. Click Confirm approvals and authenticate or Cancel to close the message without approving the payment.
    4. A message is displayed to confirm your approval.

    If you have approved multiple payments at the same time, click + to view the summary of a specific payment.

    • To print out the details of the approved payments as a payment detail report, click Print details.
    • To close the message and return to the Payment management screen, click Close.

    Approved payments will have an Incomplete approval status if additional approval is required or Approved if no additional approval is required.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at