I can't find a payment template

  • First, check whether you’ve applied a payment template list view to the Payment Templates screen. Try selecting a different list view in the top right of the Payment Templates screen.

    Next, check whether you have any filters applied to your templates list to see if they’re restricting which templates are displayed. Try changing the filters you’ve applied or to remove all filters by clicking Clear Filter.

    If you’ve checked your list view and filters and you should be able to see the template on the Payment Templates screen, you may not have the appropriate payments and cash management role assigned to you to see that payment. Please contact your Administrator for more help.

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Important legal information

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com