What are the available import statuses

  • As payments are imported into Commercial Banking Online, they’re assigned statuses so you can quickly see how far they’ve progressed. Once the imported payments are approved they will have the same statuses as other payments.

    The following import statuses may be shown when importing payments into Commercial Banking Online:


    Entered payments have been created and submitted for approval or have been successfully imported and are ready to be approved. You can approve, reject, modify or delete Entered payments. You can be notified whenever payments need approval with an alert in your Notifications bar, depending on your notification alert settings.

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    Needs repair

    Needs repair payments occur if either the Amount or the Value date is incorrect during a Payment Import.

    Common reasons why the payment may need repair are:

    • the Value date is invalid, for instance the date occurs in the past, or
    • the Amount exceeds the allowed amount for a payment, for instance £100,000 or over for a Faster Payment.

    You can repair the payment in the Payment management screen by clicking on the Down arrow box beside the payment that needs repair and selecting Repair from the dropdown list. You can then update the Value date and/or the Amount and Submit the payment.

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    Import in progress

    Import in progress is displayed against payments that are currently in the process of being uploaded to Commercial Banking Online. This status should only appear temporarily until the file has been completely uploaded.

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    This status is displayed when other errors apart from Amount or Value date are encountered. Access the Import History report from the Manage Payments screen to view the rejected file, once opened click on the file name to view the rejection reason.

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Important legal information

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com