My file has failed to import


    There are many reasons why your payment import may fail, such as the file having the same name as a previous import or data being incorrectly formatted. To find out why your import has failed go to the Import History screen from within the Manage Payments screen and click on the file name to reveal the Import Summary Report.

    This will provide details of the error that was encountered when uploading your file.

    After fixing the error and updating the name on your import file (to make it unique) you can try to upload the file again. 

How helpful is the information on this page?

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at