I can't log in to Commercial Banking Online

  • There are a number of reasons why you may not be able to log in to Commercial Banking Online.

    • Your Commercial Banking Online user account has not been activated yet – activate your account.
    • You’re already logged in to Commercial Banking Online in another browser. Return to your existing session and log out.
    • You’re using incorrect login details. If you’re unsure of your current login details, ensure you are on your correct log-in screen, request a username reminder or ask for a password reset.
    • Commercial Banking Online may be unavailable, for example, due to essential maintenance we need to carry out. A relevant message will be displayed on your screen if this is the case.
    • Your user account has been locked because you have entered incorrect credentials too many times – contact your Administrator to restore your access or, if you are a Primary Administrator, call the Commercial Banking Online helpdesk making sure you have your Client ID ready.

    If you’re still not sure why you can’t log in to Commercial Banking Online, please call the Commercial Banking Online helpdesk.

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Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 020 7626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We subscribe to the Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.