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My activation code doesn’t work

  • There are a number of reasons why your activation code may not work. For example, you may have entered it incorrectly, the code has expired or you’ve already used it to activate your Commercial Banking Online user account and need to enter the password you created.

    First, check your activation email and make sure you’re entering your activation code correctly. If you don’t have your activation email anymore or have entered the code correctly but still can’t log in to Commercial Banking Online, please contact your Administrator. If you are a Primary Administrator, please contact your Client or Relationship Manager.

    Once they’ve confirmed that you haven’t activated your online user account before, a new activation code will be sent to you by email. If you have previously activated your Commercial Banking Online user account, they’ll reset your password and send you an activation code by email so you can log in and create a new password.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at