I want to amend a workflow item

  • A workflow item is automatically created whenever an administrative action is taken and any workflow items you need to approve, amend, reject or cancel are displayed as rows in the Workflow section of your Administration page.

    You can only amend workflow items with a Pending status or a Pending second approval status. You can review the details of a workflow item before deciding whether to amend it by double clicking on the item’s row to display its details. Click the workflow item ID to return to the search results screen.

    If you can’t see a specific workflow item on which you want to take action, you can perform a search to find the item.

    1. Click Actions in the item’s row, or from the items’ details screen, and select Amend .
      Amend a workflow
    2. Make the changes required in the pop-up screen displayed and save them. 
    3. A message is displayed, confirming that the changes have been made and are waiting approval.
      If you want to:
      • return to your Commercial Banking Online homepage, click Return to your homepage
      • take action on another workflow item, click Return to search results to return to the Workflow screen.

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