I can't find the workflow item I'm looking for

  • If you’ve tried searching for the workflow item and nothing matches the search terms you entered or you can’t see what you want in the search results, click Search again to try another search. Try entering fewer search terms to get more search results. 

    Alternatively, try a wildcard search. Enter at least three characters of the term you are looking for and use the symbol * to replace parts of the term. For example Mo*, *M1*, M*o. 

     Wildcard search

    If you use a wildcard search, the search results will be limited to a maximum of 100.

    If you still can’t find the workflow item you’re looking for, check with the other Administrators of your organisation’s Commercial Banking Online service to confirm that the workflow item has not been approved, rejected or cancelled by someone else. 

    If you have spoken with the other Administrators and established that the workflow item should still be available, please call us on 08082 021 390  (+44 1264 839 415  from a mobile or outside the UK), Monday to Friday, 7:30am – 6:00pm. Please have your Telephony PIN ready when you call so we can verify your identity. 

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Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com