I can't find a Role

  • First, check whether you’ve applied a roles list view to the Role Maintenance screen. Try selecting a different list view in the top right of the Role Maintenance screen.

    Roles Maintenance Screen

    Next, check whether you have any filters applied to your Roles list to see if they’re restricting which Roles are displayed. Try removing all filters by clicking Clear Filter.

    Alternatively, check with another Administrator to see if they can find the Role on their Role Maintenance screen. If they can find the Role and you can’t, you may not have the appropriate permissions assigned to you to see that Role.

    If you’ve checked your list view and filters and you should be able to see the Role, If  you still can't please contact the Commercial Banking Online Helpdesk.

How helpful is the information on this page?

Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com