I'm not receiving my alerts

  • First, check your alert settings on the Alert Settings or Role Alerts screen to make sure the alerts you’re expecting have been created correctly. If you have a lot of alerts set up and want to find one alert that you’re not receiving, use filters or list views to find them on the Alert Settings or Role Alerts screen.

    Next, check your email’s Spam and Junk folders to see if your alerts are there. You may need to change your email settings to ensure that your alerts are safely received in your inbox.

    Finally, check your registered Commercial Banking Online email address to make sure your alerts are going to the email address you’re expecting. If you’ve recently changed your business email address, you can update your details in Commercial Banking Online. You will need to verify your new email address before your alerts will be sent to that address.

    If you have checked all of the above and are still not receiving your alerts, please contact your Administrator for more help.

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Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com