I want to assign an alert to an email recipient or email recipient group

  • If you have a payments and cash management Role with the appropriate entitlements go to your Manage payments page and select Alerts to display the Alert Settings screen.

    If you’re a Primary Administrator and want to assign a Role alert to an email recipient or email recipient group go to your Administration page and select Manage roles > Role alerts to display the Role Alerts screen.

    1. Click Down arrow in the alert’s row and select Modify from the pop-up menu displayed. Alternatively, double click on the alert’s row to display its details, then click Modify.
    2. Enter the email address of who you want to receive the alert. This should be the email address which you entered when you were creating the user in Commercial Banking Online.  Alternatively, click Search icon  to search for and select the email address of the user, or the group of users, you want to receive the alert. 
      f you want alerts to go to other individuals in the organisation who do not use Commercial Banking Online themselves, ensure that the email address is valid, regularly used for business and isn’t a personal or group email address.
    3. When you’re ready, click Save. A message confirming that the change has been saved is displayed.

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