I want to create an information reporting alert

  • Information reporting alerts can be sent to users by email to notify them when an account’s Closing Ledger Balance or Closing Cleared Balance matches the alert’s filters. For example, you can set an alert to be sent if an account’s Closing Cleared Balance falls below a certain level. 

    For your security and to help prevent fraud, we strongly recommend use of these alerts.

    If you have a Role with the appropriate entitlements, you can create a new information reporting alert, either for yourself or other users, and use filters to ensure the alerts are only sent for particular accounts or balance levels.

    1. On your Manage payments page, select Alerts to display the Alert Settings screen.Alert Settings screen
    2. Click Add.
      Click Add
    3. Select Information Reporting as the Alert Group.
    4. Select the Alert Type you want to create.
      • Closing Ledger Balance. Select this option if you want an alert to be sent whenever an account’s ledger balance matches the filters you set for the alert. The Closing Ledger Balance includes any transactions that occurred during the business day, whether they are cleared or not.
      • Closing Cleared Balance. Select this option if you want an alert to be sent whenever an account’s closing available balance matches the filters you set for the alert.The Closing Cleared Balance excludes any transactions that haven’t cleared on the account during the business day.
    5. Enter a name for the alert containing a maximum of 35 characters.
    6. Enter the email address of who you want to receive the alert . This should be the email address which you entered when you were creating the user in Commercial Banking Online.  Alternatively, click Search icon to search for and select the email address of the user, or the group of users, you want to receive the alert. If you want alerts to go to other individuals in the organisation who do not use Commercial Banking Online themselves, ensure that the email address is valid, regularly used for business and isn’t a personal or group email address.
    7. Click Save.
    8. Select the filters you want to be applied to the alert, for example, whether you only want the alert to be for specific accounts or the balance to be less than, equal to or greater than a specific amount.
    9. When you’re ready, click Save. A message confirming that the information reporting alert has been saved is displayed.Alert Saved
      If you want to:
      • create another alert, click Add New Record.
      • return to the Alert Settings screen, click Close or Small x (close)

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