My summary isn't displaying balances. What should I do?

  • First, check for a balance alert Exclamation Icon. Click on Exclamation Icon to see if that account’s balance is currently unavailable.


     Account balance unavailable

    If no balance alerts are displayed but you still can’t see any of your account balances, check our Service messages page for any known Commercial Banking Online service issues.

    If no issues have been reported, please contact your Administrator. They will be able to get in touch with us to confirm whether there are currently any problems with Commercial Banking Online that may be affecting you.

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Important legal information

Calls may be monitored or recorded in case we need to check we have carried out your instructions correctly and to help improve our quality of service.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Telephone: 0207 626 1500.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under Registration Number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

Lloyds Banking Group includes companies using brands including Lloyds Bank, Halifax and Bank of Scotland and their associated companies. More information on Lloyds Banking Group can be found at