• UK Business and Charity Digital Index – Our story and partnerships

    The Business and Charity Digital Index is the largest measure of digital capability for SMEs and charities across the UK and the only measure of its kind. First published in 2014, Lloyds Banking Group is proud to use a powerful and unique blend of transactional and attitudinal online data to benchmark the digital skills and capability of UK organisations. Since that time, this Index has been used by UK government to inform public policy, partners and peers to evolve inclusion strategies, customer propositions, and SMEs and charities themselves, as they decide how and where to place their focus.

    Over the last five years we have:

    • Analysed over 10,000 organisations' behavioural data and benchmarked against a further 100,000 organisations
    • Spent 5,000 hours speaking to SMEs and charities to understand their thoughts and attitudes
    • Created over 150 case studies to understand the impact of digital on their wider business activities

    What has the Index data shaped?

    • Used by UK government to shape the UK Digital Strategy with the insights evidencing the need for digital skills measures
    • Provides a view of UK skills which underpins the UK government’s Digital Skills Partnership initiative with over 200 cross-sector partners
    • Our report content, accompanying national and regional factsheets and online heat map are used by local authorities, LEPs and councils to understand the skills requirements in their areas
    • Used by corporates and practitioners as the case for change e.g. the Index research has shaped the Google Garage proposition and has informed HMRC’s colleague digital skills training
    • The Consumer Digital Index data underpins the Digital Skills Entitlement which is designed based on the newly refreshed Essential Digital Skills framework

    What have we done as a result of the data?

    • We committed to train 1.8 million individuals and organisations, in digital skills including Internet Banking, between 2018 and 2020 (700,000 were trained in 2017)
    • Our Digital Champion network was initiated in 2016 and has grown to over 24,000 volunteers across the UK
    • Provided 22,000 Lloyds Banking Group colleagues with digital skills training

    Up to September this year, we have:

    • Trained over 500,000 individuals and organisations, contributing to the pledge of 1.8 million
    • Partnered with Google, Upskill Digital, Citizens Advice Bureau and other practitioners to run 40 training events across the UK
    • Created a Charity Digital Mentor programme in partnership with Lloyds Bank Foundation
    • Informed our digital inspiration initiative for schools: www.discoveryourdigitalfuture.co.uk
  • With thanks to our partners

    We would like to say thank you to all of our partners that we have worked with and that have contributed to this year's Business and Charity Digital Index. We create the report with and for partners, and it wouldn’t be possible without them.


  • Address from Margot James, Minister for Digital and the Creative Industries

    Hear from Margot James on the importance of the Index report and how working together in collaboration and partnerships is key to accelerating the pace of change and creating a Britain fit for the future.

    We are always looking for partners who are as passionate about the agenda and data-driven change, as we are. Please get in touch with the Digital Insights and Partnerships team at: DigitalSkillsInclusion@lloydsbanking.com

  • Address from Margot James, Minister for Digital and the Creative Industries

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