• UK Business and Charity Digital Index

    The Lloyds Bank Business and Charity Digital Index is the largest measure of digital capability and skills for SMEs and charities. First published in 2014, it is the only measure of its kind. The Index uses a powerful and unique blend of transactional and attitudinal online data to benchmark digital skills and capability of UK organisations.

    For the first time, the report brings to life a five year view of UK data, a spotlight on sole traders and future tech adoption.

    To follow the conversation search for @LBGDigi, @LloydsBankBIz and #BizIndex18. You can also email the team at digitalskillsinclusion@lloydsbanking.com.

  • Key Findings

    Key findings

    For the first time, a five year data view is available, enabling comparisons back to the 2014 (the benchmark year). The annual report brings to life new insights including a tangible link between digital and organisational productivity, using a blend of attitudinal and transactional data. The importance of a diverse workforce is explored, plus a spotlight on cybersecurity explains why it should be a key focus for all.

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    Calls to action

    Converting insight into action, the annual report provides calls to action, which have been shaped with and for partners. The recommendations are action points based on the key findings, and are applicable for the private, public and third sector.

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  • National and regional factsheets

    National and regional factsheets


    Building on the demographics provided in the report, national and regional factsheets are available and provide insight into local digital capability and skills with comparisons to previous years. This helps to drive targeted change at a local level.

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  • Telling our story and partnerships

    Our story and partners

    The Index is created with and for partners and wouldn’t be possible without their key contributions. Find out how we have used our data to create the last five years of insight, and the actions taken as a result of the data.

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  • Resources, archive

    Resources, archive and benchmark reports

    For previous reports, helpful tools and resources to support SME and charities, please refer to our library of links. Or if you would like to get in contact, please email digitalskillsinclusion@lloydsbanking.com.

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