Business Resource Centre

  • UK Business and Charity Digital Index

    The Lloyds Bank Business and Charity Digital Index reports are the largest measure of digital capability and skills for UK small businesses and charities. First published in 2014, this is the sixth year of analysis. The Index uses a powerful and unique blend of transactional and attitudinal online data to benchmark digital skills and capability of UK organisations. The data is brought to life through case studies and human stories, which can be found in the ‘national and regional factsheets’ section.

    For the first time, the Index reports have been produced as two individual publications, allowing for more in depth analysis. Following on from the update to the UK digital skills measure ‘Essential Digital Skills’, which was first published in the Lloyds Bank UK Consumer Digital Index 2019, the digital skills measure for small organisations has been enhanced to reflect the new range of skills.

    To take part in the conversation, search for @LloydsBankNews, #BusinessDigitalIndex and #CharityDigitalIndex. You can contact the team at digitalskillsinclusion@lloydsbanking.com.

  • Small business key findings and calls to action

    The small business insights this year show positive progress, however the digital divide is widening and younger businesses are pulling ahead. New information is available on Essential Digital Skills and a spotlight on productivity demonstrates how tech is a key enabler.

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  • Charity key findings and calls to action

    For the first time, the same proportion of charities and small businesses have Essential Digital Skills and charities have made positive progress with cybersecurity skills in the last 12 months. There are a large number of leaders who do not regard digital as a priority and are yet to take full advantage of free training support.

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  • National and regional factsheets

    Building on the demographics provided in the report, national and regional factsheets are available and provide insight into local digital capability and skills with comparisons to previous years. This helps to drive targeted change at a local level.

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  • Our story and partners

    The Index is created with and for partners and wouldn’t be possible without their key contributions. Find out how we have used our data to create the last six years of insight, and the actions taken as a result of the data.

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  • Resources, archive and benchmark reports

    For previous reports, helpful tools and resources to support small businesses and charities, please refer to our library of links. Or if you would like to get in contact, please email digitalskillsinclusion@lloydsbanking.com.

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