UK Business Digital Index 2016


Now in its third year, the Lloyds Bank UK Business Digital Index uses actual online behaviour and survey analysis of small businesses and charities to understand their attitudes towards digital technology. For the first time, this report also includes qualitative findings, with in-depth interviews with organisations to further understand how they use digital.

This year’s Index report has highlighted an overall rise of digital maturity as well as the continued and strengthening link between digital maturity and organisational success for small businesses and charities.


With 1.4m (38%) small businesses lacking Basic Digital Skills, the report highlights many businesses could be doing more.


We have a new focus on charities this year. The results show only 102,000 (51%) charities have Basic Digital Skills and 53% are now accepting online donations. The results are suggesting there are significant opportunities for charities to leverage.


We hope the insights will continue to encourage digital leaders and practitioners to promote the adoption and development of digital skills. We also aim to inspire non-digital SMEs and charities to reassess the potential advantages and returns of digital investments.

This survey was created in association with Accenture, and with the support of Doteveryone and the Department of Culture, Media and Sport.

Lloyds Bank UK Business Digital Index 2016

For more details, please download this report:

Download report

If your organisation is interested to find out more about digital, please visit the Lloyds Bank ‘Digital Know How’ toolkit – a free online resource designed to help increase the digital capability of your organisation.

UK regional factsheets

To find out how the results of the insight differ in your local area compared to the UK average, download a copy of the UK regional factsheets:


Download our UK Business Digital Index 2016

Download report
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