• My Commercial Banking Online user account hasn't been activated

    Users or Administrators

    Ensure you’ve completed your Commercial Banking Online user account activation correctly. Your Administrator should then contact you and, once the appropriate checks have been completed, they will activate your account so you can log in to Commercial Banking Online.

    If your Administrator hasn’t contacted you or you’re having problems completing your activation steps, please contact your Administrator for more help.

    Primary Administrators

    Ensure you’ve completed your Commercial Banking Online user account activation steps correctly. Call the Commercial Banking Online helpdesk to confirm you have completed your activation steps . Once confirmed, we’ll complete your account activation so you can log in to Commercial Banking Online.

    If you’re having problems completing your activation steps, please contact your Client Management representative for more help.

Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.)