• Are you aware of the tools available within CBO to assist with your online experience? Regularly visit this page to keep up to date with hints and tips and new features within Commercial Banking Online.

  • What's New
  • Useful Information
  • Bank Holidays

What's New

  • New CSV report

    Users with the relevant permissions will be able to produce a CSV export containing both Balance and Transaction information. As per existing exports, the report can be run for pre-defined periods or for a specific date range. The report can also be run for single or multiple accounts. Click here for more information about the report.

    Introduction of Romanian Leu (RON)

    The Romanian Leu (Ron) will be introduced as a tradeable currency within Commercial Banking Online. RON has a value date of D+1 and a cut off time of 16:30.

    Change to Role setup requirements for Inter Account Transfers

    Currently users have to have access to both the debit and credit accounts within their role in order to complete an Inter Account Transfer.  We have listened to your feedback and this will no longer be a requirement and the role will only require access to the debit account.  For support on roles please click here.

    Payment Services Directive 2 - Changes to International Payments charging options

    As part of the second Payments Services Directive (PSD2), which comes into force on 13 January 2018, we are making some changes to the way we treat payments made to bank accounts outside the European Economic Area (EEA) and payments in non-EEA currencies to bank accounts within the EEA.

    Charging options applicable depend on the currency of the account being debited, the currency sent and where the payment is being sent.                   
    •    SHA Only: If the payment is to an EEA country from an EEA country, regardless of the currency, the only valid charging option is SHA e.g. sending any currency from the UK to France.   
    •    OUR or SHA: If the payment is partially in the EEA i.e. either you or the beneficiary are outside of the EEA, regardless of the currency, you can only choose OUR or SHA e.g. sending AUD from the UK to Australia, or USD from the USA to France.
    •    OUR, BEN or SHA: If the payment is made from outside the EEA to another country also outside the EEA then OUR, BEN or SHA can be selected e.g. sending USD from the USA to Australia.
    For more information please click here.


Useful Information

  • Are you aware of the tools available within Commercial Banking Online (CBO) to assist with your online experience? Regularly visit this page to keep up to date with hints and tips, new features and Bank Holiday dates within Commercial Banking Online.

    New to Commercial Banking Online?
    Visit our dedicated Getting Started section for guidance on how to get up and running on CBO. There is step by step guidance for both Primary Administrators and Users. In addition we provide videos that give you an overview of the task they represent for example payments and Administration. Click here for support on getting started.

    Notifications bar
    Your notifications bar shows you at a glance what actions you need to take, or what actions have been taken, in CBO. Clicking on a notification takes you directly to the screen where you can take action on that notification or view the actions already taken in CBO. Click here to view what the available Notifications are. Click here for guidance on setting them up.

    You can create alerts within CBO to alert you to events that you want to know about, for example, Payment alerts can be set up to alert you to payments that require approval or are awaiting for an FX rate to be applied. Click here to view the numerous alerts that are available and click here for guidance on how to set Alerts up.

    Client Settings
    To ensure payments cannot be modified once they have been submitted for approval, make sure the Allow Modification Post-Submit of Freeform Payments, Templates and Imported Payments tick boxes are not checked.

    A Primary Administrator can check these settings by going to;

    1. Administration > Bank account settings > Client settings.
    2. Select Modify from the drop down menu option beside your Client ID.
    3. Select/Unselect all of the required options and then Save.
    4. Please note if these check boxes are not ticked this will not allow modification even if the role has the Modify entitlement checked.


Bank Holidays

  • Bank Holiday December

    Commercial Banking Online will be available as normal through the December Bank holiday with the standard daily cut off times applying. Please note, that 25 and 26 December 2017 and 1 January 2018 are UK non-processing days, which means that certain processing timescales will apply for transfers and payments, which are detailed below.

    Transfers, CHAPS and Faster Payments can be instructed during the Bank Holidays but any submitted on 25 and 26 December will not be processed until 27 December 2017. Any submitted on 1 January 2018 will not be processed until 2 January 2018. 


    Bacs Payment Value Date      
    Last Processing Date  
    Fri 22 Dec Wed 20 Dec
    Wed 27 Dec Thu 21 Dec
    Thu 28 Dec Fri 22 Dec
    Fri 29 Dec Wed 27 Dec
    Tue 2 Jan Thu 28 Dec
    Wed 3 Jan Fri 29 Dec
    Thu 4 Jan Tue 2 Jan


Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.)