• Are you aware of the tools available within CBO to assist with your online experience? Regularly visit this page to keep up to date with hints and tips and new features within Commercial Banking Online.

  • What's New
  • Useful Information
  • Bank Holidays

What's New

  • What’s Changing?


    International Payments

    •    New tool tips to key fields when creating a new International Payment.
    •    Improvements to the ‘Get Rate’ function.
    •    Clearer information on drop down options including country name alongside the country code.
    •    Fuller description of who is applicable to pay charges.
    •    Error message fixes for payments to French territories or using certain French IBANs


    The Benefit 

    Easier to make International payments with extra help clarifying what information is required when completing the payment along with making it clearer who will pay applicable charges.


    Other System Fixes
     
    •    Improvements to error messages when copying payments or creating payments from templates.
    •    Fixes to some payment error messages.
    •    Transaction Detail Report – view option has been removed and a new filter option added to allow users to choose specific time periods.
    •    Other general user enhancements.


    Action Required

    To benefit fully from some of these system improvements we recommend you clear your cache:
    •    On Windows: press Ctrl +F5
    •    On Mac/Apple: press Apple +R or command +R

Useful Information

  • Are you aware of the tools available within Commercial Banking Online (CBO) to assist with your online experience? Regularly visit this page to keep up to date with hints and tips, new features and Bank Holiday dates within Commercial Banking Online.

    New to Commercial Banking Online?
    Visit our dedicated Getting Started section for guidance on how to get up and running on CBO. There is step by step guidance for both Primary Administrators and Users. In addition we provide videos that give you an overview of the task they represent for example payments and Administration. Click here for support on getting started.

    Notifications bar
    Your notifications bar shows you at a glance what actions you need to take, or what actions have been taken, in CBO. Clicking on a notification takes you directly to the screen where you can take action on that notification or view the actions already taken in CBO. Click here to view what the available Notifications are. Click here for guidance on setting them up.

    Alerts
    You can create alerts within CBO to alert you to events that you want to know about, for example, Payment alerts can be set up to alert you to payments that require approval or are awaiting for an FX rate to be applied. Click here to view the numerous alerts that are available and click here for guidance on how to set Alerts up.

    Client Settings
    To ensure payments cannot be modified once they have been submitted for approval, make sure the Allow Modification Post-Submit of Freeform Payments, Templates and Imported Payments tick boxes are not checked.

    A Primary Administrator can check these settings by going to;

    1. Administration > Bank account settings > Client settings.
    2. Select Modify from the drop down menu option beside your Client ID.
    3. Select/Unselect all of the required options and then Save.
    4. Please note if these check boxes are not ticked this will not allow modification even if the role has the Modify entitlement checked.

     

Bank Holidays

  • Bank Holidays


    Please check this page regularly for information on upcoming bank holidays

Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Lloyds Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service. (Please note that due to the schemes’ eligibility criteria not all Lloyds Bank business customers will be covered by these schemes.)