• Guidance: general questions for LloydsLink customers

    Last updated:  09  December  2015

    FAQs

    What is Commercial Banking Online and how do I start the process of moving to Commercial Banking Online?

    Commercial Banking Online is a secure, intuitive and customisable web-based application. In most cases your client managers will help you register for the service.

    We have developed a tool to enable you to move your beneficiaries from LloydsLink to Commercial Banking Online. You can download your beneficiary library from each computer you use to access LloydsLink and upload it to Commercial Banking Online.

    • Download LloydsLink Commercial Banking Online (CBO) Migration Tool User Guide 

    Commercial Banking Online doesn’t require installation on individual computers. It is web-based and access to broadband connection is required.

    Please check your computer has the minimum requirements to run Commercial Banking Online.

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    For your security we will never phone or email you asking you to download software from another site, or for your log in details. If you receive unusual phone calls or emails, or have concerns about any other activity, please contact the LloydsLink helpdesk on 0345 900 2061. Lines are open Monday to Friday 8:00am to 6:00pm, excluding public holidays.

    What will I see when I log in to Commercial Banking Online?

    The first screen you see once successfully logged in to Commercial Banking Online will depend on your permissions and the landing page that has been assigned to you. If you encounter an error on the homepage you should contact your administrator as it could be because your permissions don't allow you access.

    Your permissions may enable you to access multiple pages, for example if you have the ability to make payments and you are also an administrator.

    You can choose which page you want to see as your homepage in your Commercial Banking Online settings.

    Find out more about customising your homepage on Commercial Banking Online.

Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all Business customers will be covered.