• Key differences

    Differences between your existing online banking channel and Commercial Banking Online

    This section of the website will provide you with the information you need to understand the differences between your existing online banking channel and Commercial Banking Online.

    These differences have been grouped together in the following sections:

    Payments - changes to transaction and value limits, payment reminders, advices, importing payments, beneficiaries, templates and more.

    Permissions - changes to confidential imports, payment templates, payment advices, statements and approvals and more.

    Accounts - changes to account groups, closed accounts, new accounts, balances and more.

    Your contact details - changes to profiles and contact details.

    Administration - changes to user and administrator permissions, auditors, dual administration and more.

    Statements and reports - changes to statement narratives, balance and statement reports.

    Logging in - logging in to Commercial Banking Online.

    Terms and conditions - a summary of the changes to the terms and conditions for your online banking service.

    Security - our tips for keeping you secure online. 

    Guidance and help

    Visit our frequently asked questions section to find out more about Commercial Banking Online.

      • We work hard to help protect you from fraud. During this transition period it is particularly important to think about security and to be aware of fraud, as the system will be new to you.
      • We will never phone or email you asking for your full password, PIN, or reader codes. If you receive unusual phone calls or emails, or have concerns about any other activity, please contact our helpdesk on the number below (Get in touch).

Lloyds Bank plc. Registered office: 25 Gresham Street, London, EC2V 7HN. Registered in England and Wales no. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Authorisation can be checked on the Financial Services Register at www.fca.org.uk under the Firm Registration Number 119278.

We subscribe to The Lending Code; copies of the Code can be obtained from www.lendingstandardsboard.org.uk. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all Business customers will be covered.